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FAQ

HOW DO I APPLY TO RENT A PROPERTY?

The first step is to click on the "I Want to Rent" tab above and select "Rental Application".

DO I NEED RENTERS INSURANCE?

YES, everyone is required to have renters insurance. We believe in the need for renters insurance so much, that we now mandate all new tenants obtain renters insurance prior to renting. This is the best way, you as a tenant, can protect yourselves and your belongings. Even if you don't rent with us, we encourage you to get renters insurance no matter where you choose to live. We believe the benefits far outweigh any premiums paid.

HOW DO I SUBMIT A MAINTENANCE REQUEST?

You can login to your Tenants Portal and submit a service issue, this will directly put the service issue on your account. You will also be able to track the issue and status.

As a secondary option, you can also click on "Current Tenants" and then "Maintenance Request", this will submit an email for service.

WHAT CAN I DO WITH MY "TENANTS PORTAL"?

-View and pay your bills anytime, anywhere!
-Set up automatic payments
-Sign up for automatic reminder emails
-Review your payment history
-Submit maintenance requests
-And More....(New Services are being added regularly)

WHAT CRITERIA IS USED TO APPROVE A TENANT TO RENT?

Every situation can be unique, but we do a background check, check credit profile, verify your income, and verify you meet the income requirements for the property.

ARE PETS ALLOWED?

Each property is different, but most of our properties do allow pets with the owner's approval.

WHEN IS MY RENT DUE?

Rent is always due on the 1st day of the month. Any payment received after that is considered late. Late payment fees will be applied according to the terms of your lease.

CAN I SUBLEASE MY UNIT?

Subletting may be allowed in certain circumstances, but this can only be done with prior approval. Please give us a call or setup an appointment to discuss your options.

WHEN WILL MY DAMAGE DEPOSIT BE RETURNED?

Within 21 days of the end of your lease, note any required repairs or maintenance not caused by normal wear and tear, general cleaning, and carpet cleaning will be deducted from your damage deposit.

WHEN WILL I RECEIVE MY CERTIFICATE OF RENT PAID (CRP)?

CRP's are delivered or mailed for the previous year by January 31st, reprints are $25.